COMPLAINT PROCEDURE

 

FIDELIS provides professional services to all our clients. We will always listen to both positive comments and critical complaints and use them to improve our service.

A complaint is classified as any written or spoken expression of dissatisfaction with any of the services we provide. At FIDELIS we take all comments, feedback and complaints seriously.

We aim to:

• Deal with comments, feedback complaints openly, promptly and honestly

• Try to resolve complaints amicably as soon as possible

• Learn from complaints to improve our services

Dealing with your complaint, all our staff will be courteous, polite and helpful. In the unlikely event that you should need to make a complaint please contact the CEO Thomas Proxa.

 

By letter:
Suite 4.3.02, Block 4 Eurotowers, Gibraltar, GX11 1AA, Gibraltar 

By E-mail: thomas@fidelis.ltd

 

By Phone: +44 (0)7831591438

 

Should you choose to register your compliant on the telephone; FIDELIS will endeavour to resolve your complaint as quickly as possible. Alternatively, if you opt to write to us with your concerns, we will respond promptly, usually within five working days of receipt of your correspondence.